Repurposing a former Circuit City, the new outpatient clinic in Seattle’s South Puget Sound houses a range of services including urgent care, outpatient care, occupational and physical therapy, and specialty clinics such as ophthalmology, speech therapy, and sports therapy. This model brings outpatient services to a convenient community location for patients and families while allowing Seattle Children’s main campus facility to focus on acute care services.

The team leveraged a Lean, cross-functional approach. With more than 13 Integrated Design Events that engaged diverse stakeholder groups and tools that included table top events, full-scale mock-ups, real-time modeling, ZGF was able to quickly gain consensus on a design that minimizes waste and enhances patient-centered care. Key outcomes include enhanced access and convenience for patients as they arrive, reduced patient and staff travel distances, reduced storage space, and a 75% decrease in the total number of specialty treatment rooms required, from 20 to five. Successful project management resulted in a 2.5% savings of the overall project cost.

The final program design, which includes three standardized clinical modules consisting of 10 exam rooms and a team room per work area, set a new program norm for future Seattle Children’s clinic locations. This planned consistency allows caregivers and staff to toggle between Seattle Children’s clinics across the region seamlessly.